We offer one FREE resizing (within 2 full sizes) of your Tenhor rings, subject to the terms and conditions below:
- Customer will be responsible for any related shipping cost.
- The time frame for the FREE resizing is within 30 days after the original order was received.
The following rings are not covered by our free re-sizing policy and will incur a charge if re-sized:
- Rings that need resizing of more than 2 full sizes.
- Rings that are beyond the free resizing time frame.
Note: Resizing for the first time is free (within 30 days/within 2 full sizes), each additional resizing will occur a small fee of $10, resizing is limited to up to three times, and total resizing period must not exceed 60 days from when the original order was received.
Tenhor will charge a 35% resizing fee for the below items.
- Items that are customized with 10K white gold/10K rose gold/10K gold.
- Items that are customized with14K white gold/14K rose gold/14K gold.
- Items that are customized with18K white gold/18K rose gold/18K gold.
- Items that are customized with moissanite stones.
- Personalized items with “engravings” and “photos”, such as rings, necklaces and bracelets.
- Special order items such as those with custom sizes and colors (Custom sizes are those that charge extra $20).
- Final sale items are not eligible for resize.