Resize Policy

We offer one FREE resizing (within 2 full sizes) of your Tenhor rings, subject to the terms and conditions below:

1. Customer will be responsible for any related shipping cost.
2. The time frame for the FREE resizing is within 30 days after the original order was received.

The following rings are not covered by our free re-sizing policy and will incur a charge if re-sized:

1. Rings that need resizing of more than 2 full sizes.
2. Rings that are beyond the free resizing time frame.

Note: Resizing for the first time is free (within 30 days/within 2 full sizes), each additional resizing will occur a small fee of $10, resizing is limited to up to three times, and total resizing period must not exceed 60 days from when the original order was received.

Tenhor will charge a 35% resizing fee for the below items.

1. Items that are customized with 10K white gold/10K rose gold/10K gold.
2. Items that are customized with14K white gold/14K rose gold/14K gold.
3. Items that are customized with18K white gold/18K rose gold/18K gold.
4. Items that are customized with moissanite stones.
5. Personalized items with “engravings” and “photos”, such as rings, necklaces and bracelets.
6. Special order items such as those with custom sizes and colors (Custom sizes are those that charge extra $20).
7. Final sale items are not eligible for resize.