Terms and Conditions
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS CAREFULLY BEFORE USING. By using this site you agree that access to, use of this site, and any purchases made on this site are subject to the terms and conditions in this legal notice, and other applicable laws(refers to the law of Hong Kong). Tenhor.com reserves the right to change or modify any of the Terms and Conditions or any policy and/or guideline of the Site at any time. Any change or modification will be effective immediately upon posting of the revisions on the Site. Your continued use of the Site following modifications of the terms will constitute your acceptance of such changes or modifications. Thus, frequently reviewing these Terms and Conditions and any other applicable policies is recommended. If you do not agree to these terms and conditions, please do not use this site.
The trademarks, logos, and service marks, such as “tenhor” and “Charming Diamonds and Jewelry,” (the “Marks”) displayed on this Site are the property of tenhor.com, or our suppliers and partners. You are not permitted to use the Marks without the prior written consent of tenhor or such third party that may own the Marks.
The content, organization, images, design, compilation, software, text, graphics, digital conversion and other matters related to the Site are protected under applicable copyrights and other proprietary (including but not limited to intellectual property) rights.
USE OF OUR SITE:
You the consumer are allowed to print, or electronically copy portions of the site for the sole purpose of placing orders with tenhor.com or purchasing tenhor.com’ products. Any other use is prohibited, including but not limited to the reproduction, distribution, display or transmission of the content of this site, unless authorized by tenhor.com. You agree not modify or delete any notices from materials downloaded or printed from tenhor.com or its affiliates.
We do our best to be accurate about the availability of products on our site; however, sometimes an item may go out of stock and may no longer be available for sell before we are able to make an indication on the Site. If the item you purchased is no longer in stock, we will contact you to discuss possible options and make the necessary accommodations. At tenhor.com we work very hard to fulfill all orders, however, we do not guarantee the availability or quoted delivery or processing time of any product displayed on this site. We reserve the right to discontinue the sale of any product listed on tenhor.com at any time without notice. However, our company is focused on satisfying you the consumer’s needs and concerns, and we are dedicated to providing you with outstanding service.
Sometimes with the volume of orders we receive, we are unable to fulfill the order in the estimated time. If this happens, we will attempt to notify you of the delay. While we make every attempt to avoid delays we do not guarantee delivery dates.
PROMOTIONS AND COUPONS
tenhor coupon codes are subject to expire without notice. tenhor will not accept expired coupons codes even if they are linked from third party sites. Coupons will not be applied to bundled items or premium gifts or special items. Coupons may not be applied to sale items and cannot be combined with any other offer.
Free gifts are limited in quantity and subject to availability. tenhor reserves the right to substitute a comparable free gift, without notice, if the selected free gift is not available.
tenhor.com works hard to provide you with accurate pricing. However, data, including prices, may be inaccurately displayed due typographical or system errors. Therefore, we do not guarantee that any content is accurate or complete, including product specification, information, prices, or the color of the products. tenhor.com reserves the right to correct any and all errors, and we do not honor inaccurate prices or other inaccurate information. If a product that is listed below its actual price is purchased, we will, at our discretion, either contact you to discuss possible options, or cancel the order and notify you if the order has been cancelled. If we have already shipped your order, you agree to either return the product to us or pay the difference between the actual and charged prices. We reserve the right to change our prices without notice.
To illustrate the value of the product being sold, we have the Retail Price displayed on our website. This represents the price suggested by the manufacturer or supplier, the full retail price listed on the product itself, or an estimated price in accordance with the estimated retail value for a comparably featured items offered by our competition; or the standard industry practice.
OTHER ERRORS OR INACCURACIES:
tenhor.com makes every effort to ensure that all information on our site is complete and accurate. Some products may appear smaller or larger than their actual size in the pictures on tenhor.com. Also every computer monitor is set differently, thus colors and sizes may slightly vary, based on the computer you are using. As it is difficult to know the exact total carat weight of some stones, we state that the total carat weight of any product may vary by 0.05 from the stated weight. For gemstone and pearl measurements, the measurement might vary by 0.25mm.
Measurements are also approximate as it is impossible to make all jewelry to end up with the same exact measurements.
PAYMENT & ORDER
Currently, for safety and convenience, we prefer to accept credit card & Paypal as our main payment method.
GB Pounds, U.S Dollars, Australia Dollars,Canadian Dollars and Euro are allowed. Revise & Order Cancel: To revise or cancel your order, please contacts us as soon as possible after placing order.
Notes: We are not always able to revise or cancel an order already dispatched. Orders has been dispatched will be treated in accordance with our Return policy.
THIRD PARTY CONTENT:
This site may contain links to third party sites. We do not monitor or have any control over any Third Party Content or Third Party Sites. We do not represent or guarantee the accuracy of any information contained on the Third Party links, and undertake no responsibility to update or review any Third Party Content. Users use these links and Third Party Content at their own risk.
Anything that you submit or post to the Site and/or provide tenhor.com, including but not limited to questions, reviews, comments, ideas, suggestions, plans, original or creative materials or other information is and will be treated as non-confidential and will automatically become the sole property of tenhor.com. tenhor.com will own exclusive rights, and will have worldwide, perpetual, irrevocable and transferable rights including but not limited to right to use, copy, display, publish, distribute, perform, sell, lease, adapt, modify, and translate, such submissions without your acknowledgment or compensation to you. In addition you grant tenhor.com the right to use the name that you submit in connection with the content. You represent and warrant that any reviews, comments and other content you submit on this site is owned and controlled by you and will not infringe upon or violate the rights of any third party, and that the content is not misleading and is accurate, and the posting of the content will not violate the rights of or cause harm to any individual or entity, and does not include viruses, corrupted data or other harmful, disruptive or distortive files. tenhor.com has the right to, but shall not be obligated to, edit or remove any submissions for any reason. tenhor takes no responsibly or assumes no liability for any content posted, stored or uploaded by you, by another user, or by any third party, or any loss or damage caused by it, nor are we liable for any mistakes, defamation, omissions, falsehood, pornography, obscenity, or profanity you may encounter. We are also not responsible for any content, statement, or representation provided by our users in any public forum, personal home page or other interactive areas.
FRAUD AND ACCOUNT TERMINATION:
We reserve the right to not process any orders that might seem fraudulent or pose a risk to tenhor.com. We do not tollerate fraud. tenhor.com also reserves the right, without prior notice and at its sole discretion, to terminate your account, and to block future access to and use of the Site. We will prosecute all unauthorized or fraudulent transactions to the fullest extent allowed by law.
If the silver products are damaged or corroded caused by collisions or friction with hard objects, wearing the silver jewelry when bathing or hot springs etc, we are not responsible for any losses. And the behaviors mentioned above will not be protected by our 30 days return policy.
If parcels get lost due to the wrong shipping address provided by customers, we will not burden any losses. Under this condition, a refund will not be available.
QUESTIONS AND COMMENTS:
If you have any questions or comments, please contact our Customer Services at email@example.com.